Rental Services

We pride ourselves on building relationships with our property owners and providing personalized, high-quality customer service for the guests who choose to stay at our properties. As a property management team, attention to detail is our greatest strength and is frequently recognized by our owners and guests.

Short Term Rental Services

Staging:

• Assist Owners in stocking the property with appropriate supplies
• Professional Photography - paid by Cottonwood Properties
• Discuss and Set Nightly rates based on:
• Location,
• Size of the home and maximum occupancy
• Amenities (hot tub, pool, etc.),
• Nightly rates for similar properties; we compare rates taking into account weeknights
• vs weekends, holidays, and peak travel seasons.
• Discuss and choose additional guest packages to offer

Listing:

• Detailed information entered in Virtual Resort Manager Software
• Listings created on:
• www.CottonwoodRentals.com (direct booking site)
• Airbnb.com
• VRBO.com
• Homestogo.com
• Bookings.com

Booking and Management: 

• Coordinate all guest interactions prior to, during their stay and upon departure 
• Maintain a 24 response rate to all booking inquiries 
• Respond within 1 hour to any inquiries from guests during their stay 
• A starter pack of consumable goods are provided to each guest for their stay, starter packs are replenished upon cleaning. 
• Starter pack includes: paper towels, toilet paper, trash bags, dishwasher tabs, one individually wrapped sponge, a small bottle of dish soap, and hand soap for every sink. 
• Additional guest packages can be offered based on the owners preference. Such as: basic toiletries, bottled water, local craft beer, and local coffee. 
• Frequent property checks to ensure cleanliness, replenish supplies and address issues reported by the cleaning team. 
• Schedule and facilitate maintenance or repairs that needs completion, necessary repairs are discussed with owners prior to scheduling. 

Accounting: 

• Cleaning Fees are paid directly to the cleaning teams 
• Pet fees are paid directly to the owners 
• A consumable goods fee is charged to the owner for each stay calculated based on occupancy. 
• All bookkeeping and accounting occurs within the virtual resort management system. 
• Owners have an extranet login where statements can be viewed.